Shipping & Delivery Policy
Welcome to Highrella Multi Store! We want to make sure your shopping experience is smooth and worry-free. Please read our shipping and delivery policy below.
π Where We Deliver
We deliver products all over Bangladesh, including cities, towns, and villages.
β± Order Processing Time
- After you place an order, we usually process it within 1 to 2 working days.
- You will get a call or SMS confirmation before the product is shipped (only cash on delivery).
π Delivery Time
- Inside Dhaka City: Delivery takes 2 to 3 working days.
- Outside Dhaka: Delivery takes 3 to 5 working days depending on your location.
Note: Delivery time may be delayed during public holidays or bad weather.
π° Delivery Charges: We offer flexible delivery charges like-
- Inside Dhaka: ৳60
- Outside Dhaka: ৳120
- Free Delivery: Sometimes we offer free shipping on special offers or for orders above a certain amount. (Details will be mentioned on the product page.)
π¦ Delivery Partner
We work with trusted courier services like:
- Sundarban Courier
- SA Paribahan
- Paperfly
- Pathao / RedX (for Dhaka-based delivery)
π Order Tracking
After your order is shipped, we will send you a tracking number by SMS or email. You can use it to track your delivery online or contact our team.
πͺ If Youβre Not Home
If you are not available during delivery, the courier will try to call you. You can:
- Reschedule the delivery
- Ask a family member to receive the parcel
If delivery fails 2 times, the product may be returned to us.
π International Shipping
We currently do not offer international delivery. We only deliver within Bangladesh.
βοΈ Change or Cancel Order
- You can change your delivery address or cancel the order within 6 hours of placing it by calling us or sending a message.
- After shipping, changes may not be possible.
π Contact Us
If you have any questions about shipping or delivery, feel free to contact us:
π± Phone: +880-1304042220
π§ Email: afrafia74@gmail.com
π Website: https://highrella.com